Written By
SA
Sabbir Ahmed
Founder, BizURL
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SA
Sabbir Ahmed
Founder, BizURL
Almost 70% of online shopping carts are abandoned before checkout. If you aren't actively trying to win these sales back, you are burning your own hard-earned traffic.
The 1-Hour Follow Up
Timing is everything. Sending a friendly WhatsApp message exactly 45 to 60 minutes after abandonment is the sweet spot. They are usually still holding their phone, and their buying intent hasn't fully decayed.
The "Customer Service" Angle
Don't sound like a robot. Write your recovery message like this: "Hey! I saw you were looking at the Velvet Loafers. Did you have any questions about sizing before you finish your order?" It shifts the tone from "Buy this" to "How can I help you?".